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8 Mistakes with IT Outsourcing and How to Avoid Them

Hussain Ali

Are you thinking of hiring an IT service provider this year? Great! With outsourcing for IT, you can save time and money while improving your productivity.

There are over 844,000 computer support specialists in the US, though. The industry could grow to add 72,000 new specialists by 2030, too. Before vetting your options for IT providers, it helps to have a plan.

Otherwise, you could choose a team that lacks the services or years of experience you need.

Here are eight mistakes with IT outsourcing you should strive to avoid. Dodging these mistakes can help you find the best IT service provider available. Then, you can feel confident knowing an experienced team is helping you avoid common IT issues.

Start your search! Make sure to avoid these mistakes with outsourcing first.

1. Neglecting Referrals

If you want to avoid making mistakes with IT outsourcing, start your search off right. Don’t neglect to gather referrals. 

One of the fastest ways to vet your options for IT providers is to rely on people you already know and trust. Talk to other business owners within your professional network. Ask if they work with an experienced IT service provider.

If they do, ask who they hired. Determine what services they utilize, too. Then, take the time to learn about their experience with their provider.

For example, is the provider experienced? Are they knowledgeable and able to answer complex IT questions? Determine if the provider is able to meet their client’s needs and expectations as well. 

Gathering referrals could help you develop a list of options for IT providers. Otherwise, it could help you determine which providers to avoid.

Once you have a list of providers to choose from, don’t rush to choose one from your list at random. Instead, make sure to schedule a consultation with each provider. Determine if they’re able to meet your distinct needs, too. 

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2. Not Prioritizing Experience

One of the biggest mistakes with IT outsourcing you can make is failing to gather research. Take the time to learn more about each provider on your list. First, determine how long each IT service provider has worked in the industry.

Visit each provider’s website and find their “About Us” page. You can meet Chad Becker and his team to find an experienced staff you can trust.

Otherwise, check the Better Business Bureau website. Determine how long each team has worked in the IT industry.

Try to find a company that already has years of experience helping clients. Make sure their experience is relevant to your needs, too.

For example, perhaps you need security services. If the team only recently started providing those services, look elsewhere. Their experience and expertise will ensure you receive the help you need.

When researching outsourcing for IT services, determine who will work with your business, too. Will you rely on a single technician? Determine how much experience they have in the industry. 

Otherwise, they might struggle to meet your needs and expectations.

As you vet your options for IT providers, consider finding a provider with experience helping businesses within your industry. These companies will have a better understanding of the common IT issues businesses like yours face. They could provide you with helpful information or tips that can benefit your business. 

3. Failing to Discuss Their Approach

As you continue reviewing your options for IT providers, make sure to ask each team about their approach. Look for a company that focuses on a proactive approach to remedying common IT issues.

Many businesses still use the break-fix method. They wait for an IT issue to impact their productivity. Then, they pause operations to fix the problem.

The break-fix method to solving common IT issues can waste valuable time and money. Your team’s productivity could plummet. The proactive approach, on the other hand, can help you avoid problems before they arise.

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An experienced IT team will know how to audit your current infrastructure. They’ll pinpoint potential problem areas and make the necessary improvements.

With their help, you can maintain and even improve your team’s productivity. 

4. Never Reviewing Their Tools

Take the time to consider what tools each IT provider uses, too.

For example, you might want to find a company that uses remote monitoring and management software. These tools will allow them to step in if you ever experience IT issues.

You won’t have to wait for a technician to arrive at your business location. Instead, they can save time and fix the problem right away.

Remote monitoring and management will ensure you receive immediate solutions to your IT problems. You can avoid frustrating customers who need immediate help. 

5. Neglecting to Read Reviews

As you work to avoid these mistakes with IT outsourcing, make sure to read client reviews. You can find reviews on the provider’s website or BBB listing. Check Yelp and Google My Business, too.

Reading reviews will help you find an IT service provider that already has a strong reputation among its clients. You’ll have peace of mind choosing a provider other businesses have trusted in the past. 

6. Not Considering Availability

Before choosing an IT service provider, ask each company on your list how many clients they’re currently helping. Consider how many technicians they currently have on staff.

Is the team available to help your business? If they’re juggling too many clients, you might experience downtime. Downtime could impact your productivity and bottom line.

7. Never Checking Their Services

Over 60% of businesses worldwide have experienced at least one type of cyberattack. There’s another attack online every 39 seconds. 

It could cost companies over $6 trillion to fix these breaches.

Before choosing a provider, make sure they offer the services you need. For example, you might need malware and cybersecurity services. Consider remote backups and cloud computing, too. 

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8. Failing to Compare Prices

Take a moment to consider your IT outsourcing budget. Gather quotes from multiple companies. Neglecting this step could cause you to overpay for the services you need.

Start Searching: 8 Mistakes With IT Outsourcing to Avoid

Don’t make these mistakes with IT outsourcing. Instead, take the time to vet your options for IT providers. With these tips, you can find the best IT service provider with your company’s needs in mind.

They’ll help you avoid common IT issues while boosting your productivity.

Searching for more tips? You’re on the right blog.

Check out our latest guides today for more. 

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