The offshore outsourcing concept is no longer new, but there are some things that remain true in this industry, and those things are worth repeating. To choose the right offshore outsourcing service, it is important to take the time to develop a series of detailed requirements. And to ask specific questions about prospective service providers about their services and their service level agreements (SLAS). The following factors list will give you a starting point where you can work to design your own detailed requirements:
Costs: How does the outsourcing offshore accommodation company compete in terms of vs. service value? Did you pay a premium for a team member who is less experienced? Does the flexible pricing model accommodate long-term and short-term needs and increase or reduce resource requirements and services? What type of contract, licensing and structure and determination of what costs offered or needed vendors?
Shipping Model: Does IT Partners provide a flexible and proven delivery model that includes offshore models, in-place and hybrids that can accommodate changes in requirements and services in the short term and in the long term? Can vendors work as an actual extension of your appropriate staff?
Support: Do offshore outsourcing partners provide access to support to address your needs now and your needs in the future? Do they offer 24/7 support in all time zones for those who need it. Or their team is only available Monday to Friday from 9:00 to 5:00? Can vendors provide support for various languages?
Communication and Reporting: Can service providers support your team with chat, email, telephone support, face-to-face meetings. And periodic reporting to meet management requirements and team members?
Proven skills, knowledge and processes: Do prospective vendors have resources to meet your current and future needs with the latest skills. World class, and experience and professionals who add value and can work side by side with your team as needed? Do resources supply vendors trained in cutting-edge products, platforms and frameworks? Is the offshore outsourcing company certified in ISO 9001: 2008, the capability maturity model (CMM), and other quality processes?
Resource duty: Do offshore outsourcing companies allow you to participate in determining the type of resources you need. And which resources are appropriate for your project?
Infrastructure and Accessibility: Do prospective partners have reliable infrastructure that will ensure seamless accessibility and downtime limits? Is their business located in a country and city with a stable business, a legal and political environment. That supports smooth operation of facilities with accessible utilities and services? Is it a local that is suitable for sustainable operation without extreme weather conditions? Does the location support the ease of access to airports and reliable travel options?
Stability: How long is an IT service provider in business? What case studies and references do they have? Do vendors have a proven business model and a proven process that they have used in various projects and with many clients?
Global experience, and expertise of domain and industry: Do vendors have experience in several domains, industries and markets? Can IT pairs work together well in big, medium and small business clients? Do IT vendors work with clients in various countries, and cross the time zone, culture and language barriers? Do service providers have case studies and references to support their claims? Can they give you customer satisfaction and rank statistics that stretch more than a decade offshore service? Do IT vendors have adequate partner’s election. And retention programs that will support clients in various countries by offering complimentary services?